🔒 Your Privacy Matters

Privacy Policy

How we collect, use, and protect your personal information

At SkinEra Aesthetics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Overview

This Privacy Policy applies to all information collected by SkinEra Aesthetics through our website, mobile applications, and in-person services. By using our services, you consent to the collection and use of information in accordance with this policy.

Key Points:

  • We only collect information necessary for providing medical services
  • Your medical information is kept strictly confidential
  • We never sell your personal information to third parties
  • You have control over your personal data

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when:

  • Registering for an account or booking appointments
  • Filling out forms or questionnaires
  • Contacting us via phone, email, or website
  • Participating in surveys or feedback requests

Contact Information

  • Full name
  • Email address
  • Phone number
  • Mailing address

Medical Information

  • Medical history
  • Current medications
  • Allergies and conditions
  • Treatment records

Technical Information

  • IP address
  • Browser type
  • Device information
  • Usage patterns

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns through cookies and similar technologies.

3. How We Use Your Information

Medical Care

Providing personalized treatment plans and medical services

Appointment Management

Scheduling, confirming, and managing your appointments

Communication

Sending appointment reminders and treatment updates

Service Improvement

Analyzing usage patterns to improve our services

3.1 Legal Basis for Processing

We process your personal information based on:

  • Consent: When you explicitly agree to processing
  • Contract: To fulfill our service obligations
  • Legal Obligation: To comply with medical regulations
  • Vital Interests: To protect your health and safety

4. Information Sharing and Disclosure

4.1 When We May Share Information

  • Medical Referrals: With specialists or laboratories as needed for your care
  • Legal Requirements: When required by law or court order
  • Emergency Situations: To protect your vital interests
  • Service Providers: With trusted partners who assist in service delivery

4.2 Third-Party Service Providers

We work with carefully selected service providers who help us operate our business:

  • Payment processors (for secure transactions)
  • Cloud storage providers (for secure data backup)
  • Communication platforms (for appointment reminders)
  • Analytics services (for website improvement)

5. Data Security

Encryption

All data is encrypted in transit and at rest using industry-standard protocols

Secure Servers

Data is stored on secure servers with restricted access and regular monitoring

Access Control

Only authorized personnel have access to personal information on a need-to-know basis

Regular Audits

We conduct regular security audits and updates to maintain protection standards

5.1 Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing medical care and follow-up
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain accurate medical records

6. Your Privacy Rights

Access

Request copies of your personal information

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal data (subject to legal requirements)

Portability

Receive your data in a portable format

Restriction

Limit how we process your information

Objection

Object to certain types of processing

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website usage.

7.2 Types of Cookies We Use

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

SkinEra Aesthetics by Dr. Suleman

123 Beauty Street, DHA Phase 5
Lahore, Punjab, Pakistan

Email

privacy@skineraesthetics.com

info@skineraesthetics.com

Phone

+92 300 1234567

Monday - Friday: 9:00 AM - 6:00 PM